Privacy Policy

Policy for the Protection of Personal Information

SAN HOLDINGS receives and uses the information concerning customers in order to conduct holding company, real estate and administrative operations. We are well aware of the social obligations concerning the proper management of this information. We have established the following policy for the protection of personal information as guidelines for the establishment and improvement of a sound risk management framework for personal information. In addition, a personal information protection management system has been established for the reliable implementation of measures in accordance with this policy.

This personal information protection policy is used for activities within the SAN HOLDINGS Group as well as for external activities.

  • For personal information used for business activities, the purpose of use is clearly defined when the information is received and individuals providing this information are notified of the purpose or the purpose made available to the public. Furthermore, this information is used solely as needed for the designated purpose.
    Employees receive thorough training to be certain that personal information is used solely for the purpose that was explained to individuals when the information was received or was made public.
    SAN HOLDINGS does not share personal information with third parties except when the consent of the individual has been received or the provision of information is required by law.
  • SAN HOLDINGS complies with Japan’s Personal Information Protection Law as well as the directives and other rules of all countries associated with the business operations of SAN HOLDINGS. Personal information is managed strictly by all group companies in accordance with the provisions of JIS Q 15001, which contains requirements for personal information protection management systems.
  • SAN HOLDINGS analyzes and recognizes risk factors concerning the handling of personal information and exercises care to prevent leaks, losses and damage involving this information. In addition, there is a framework in place for quickly and properly responding to an incident of this type concerning personal information.
  • Individuals can contact SAN HOLDINGS concerning opinions or complaints, questions about the personal information protection policy, or other matters involving their personal information. Contact information is provided in writing when information is received, in the SAN HOLDINGS website and in other ways. We have a framework for responding quickly to personal information inquiries.
  • SAN HOLDINGS is continuously working on the improvement of its personal information protection management system, which is guided by this personal information protection policy, by incorporating advances in IT network technologies, social changes involving the protection of personal information, and the opinions, complaints and other input from individuals who provide this information.
  • This policy is applicable to all personal information handled by SAN HOLDINGS in addition to information involving the business operations explained in the preceding sections, such as but not limited to information concerning employees and information used for recruiting activities.

Date of establishment: March 1, 2005

Date of most recent revisions: April 1, 2020

President and Representative Director Satoshi Harishima

Handling of Personal Information

1. Company name


2. Personal Information Protection Manager

General Manager of General Affairs Division

3. Purpose of using personal information

  • Employment and personnel management for executives, employees, retirees and others
  • Response to traffic accidents
  • Traffic accidents are handled to the extent required for fulfilling contractual obligations concerning subcontracted activities (personnel and labor management, accounting and finance, administrative tasks, purchasing management, IT system management, training operations, internal audits) of the SAN HOLDINGS Group.
  • Responses to inquiries about SAN HOLDINGS

Note: Except personal information received from job applicants (other than directly in writing) through employment services companies for recruiting activities and personal information received directly from job applicants at EXCEL SUPPORT SERVICE

4. Complaints and other communications involving personal information subject to disclosure and questions about the personal information protection policy

SAN HOLDINGS, INC. General Manager of General Affairs Division


Toll-free: 0120-199-628

Monday to Friday 9:00 to 17:00

Closed on weekends and holidays


Monday to Friday 9:00 to 17:00

Closed on weekends and holidays

Postal mail

4-6-39 Tenzinbashi, Kita-ku, Osaka, 530-0041, Japan

5. Accredited personal information protection organization


Contact for resolving complaints: Personal Information Protection Complaint Consultation Office, PrivacyMark Promotion Center

Address:12F Roppongi First Building,1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032, Japan

Telephone: 03-5860-7565 / 0120-700-779

6. Procedure for requesting disclosure or other actions

We will respond to requests from an individual concerning his or her own information held by us and subject to disclosure for the notification or disclosure of the purpose of use, revisions, additions or deletions involving the purpose of use, termination of the use or deletion of the individual’s personal information, and termination of the provision of this information to third parties (collectively “disclosure procedure”).
To request a disclosure procedure, individuals are asked to use the contact information in the preceding item 4. Complaints and other communications involving personal information subject to disclosure and questions about the personal information protection policy.
SAN HOLDINGS will send by postal mail information concerning disclosure procedure requests concerning personal information subject to disclosure and a form for requesting a procedure. Please complete this form and return the form to SAN HOLDINGS directly or by postal mail.

Note: Disclosure procedure requests concerning personal information received from an employment services company or from EXCEL SUPPORT SERVICE when an individual was hired can be submitted to organizations other than SAN HOLDINGS. Please use the contact information in the preceding item 4. for more information.